Capture and qualify leads automatically. Turn prospects into high-value customers.
From the moment a ticket is created to the second it is resolved, Quantiva handles every routing decision, response suggestion, and escalation automatically so your support team can focus on conversations that truly need a human touch.
Support teams are under more pressure than ever — more tickets, higher customer expectations, and less time to handle both. The Quantiva and Leadly integration changes the equation entirely. Quantiva reads every incoming ticket, understands its intent and urgency, routes it to the right place, generates a response suggestion based on past resolutions, and escalates to a human agent only when the situation genuinely requires one. Your team handles less volume and delivers better experiences at the same time.
Every feature in this integration was designed to take the routine, repetitive work off your support team's plate and replace it with intelligent automation that actually improves the customer experience.
Automatic Ticket Routing
Route every incoming ticket to the right team or agent instantly based on intent, urgency, and full customer history.
AI Response Generation
Generate accurate, on-brand response suggestions for every ticket based on your knowledge base and resolution history.
Priority Escalation
Automatically identify high-urgency tickets and escalate them to the right senior agent before the customer has to ask twice.
Support Analytics
Push real-time support performance metrics into your Leadly dashboard so leadership always knows the health of the queue.
No developers, no complex configuration, no workflow redesign required. Just connect Leadly and Quantiva starts improving your support operation immediately.
Step 1
Connect: Click Connect Leadly from your Quantiva integrations dashboard. Find Leadly in the library and click the connect button to begin the setup process.
Step 2
Authenticate: Sign in to your Leadly account and grant Quantiva the access it needs to read and manage your support tickets. The entire authentication process takes under 60 seconds.
Step 3
Configure: Set your routing rules, escalation thresholds, and response preferences in plain English. Upload your knowledge base so Quantiva can generate accurate, on-brand responses from day one.
Step 4
Go Live: Click activate and Quantiva begins handling your ticket queue immediately. Your team will see the difference before the end of their first shift.
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